KEY WEST SEAFOOD DIRECT TERMS FOR ORDERING PRODUCT ON OUR WEBSITE OR VIA EMAIL, PHONE, OR FAX
Please register an account with us, to begin placing orders. You can do this by clicking the Account Registration link in the upper right corner or our website www.KeyWestSeafoodDirect.com; or you can download our Catalog from the bottom of our website home page. Our Catalog includes an Account Registration Form, an Order Form, and a copy of our Terms along with our 125+ products with full details. We will need a FEIN # and a few details about your business. We accept orders via www.KeyWestSeafoodDirect.com online shopping cart, and in writing by fax or email. We’ve built a website that will keep every accounts order history with analytic’s that will help chefs keep thorough records. We will always have every account set up on www.KeyWestSeafoodDirect.com, regardless of how orders are placed. These are secured SSL accounts that only our system admin and chefs/buyers will have access to.
Our Daily Specials will sometimes post the evening before ater 6pm. Otherwise, Daily Specials will post by 8am and must be ordered in writing that same morning by 9:30am via email or fax (with special instructions if needed). Daily Special Orders will always be shipped overnight and delivered before 4pm the very next day, unless Daily Special is listed as a Pre-Sale Product. All other Key West Seafood Direct products must be ordered by 5pm and will always be delivered no earlier than 2 business days out by 8am (i.e., Orders in by 5pm Monday are delivered no earlier than 8am Wednesday.). We deliver every Tuesday-Saturday 8am-4pm. Our website shopping cart allows Order Delivery Dates to be specifically set, when placing Order. It’s important to note that we are better able to source your order with more notice ahead of time, giving us a better chance of harvesting your complete order. All orders for our fresh and frozen seafood products are transported the day of the catch or import to Florida and transported overnight for same day distribution within 24 hrs or less. Our typical day of harvesting fresh Key West catches begins calling our fisheries and captains as early as 6am till 10am M-F. We usually know via satellite phone which of our Captains have what we need in same day fresh. Otherwise, we anticipate what our Vessels are bringing in fresh or frozen from quality waters beyond the Florida Keys. We always distribute our fisheries harvest immediately the same day delivering within 24 hrs of fresh catch or Florida imports arriving for distribution.
Key West Seafood Direct products are always sold Tape Weight at Daily Market Price, unless otherwise stated on the product details. Listed Price is an Estimate Only! We expect to stand by our prices within $0.50 lb. All orders will be processed with our listed prices, unless there are any price increases beyond $0.50 lb or a product is out of stock. If price has increased by less than $0.50 lb, Key West Seafood Direct will always honor our listed price. If price has increased beyond $0.50 lb or we are out of stock, we will hold only those products and process the rest of the order. All orders begin processing the day we receive them. We can only cancel orders beyond 7 days out. Any orders within 7 days of being delivered are responsible to pay for the order in full, unless we reply 1 business day before the order is to be delivered that our prices have increased beyond $0.50 or that we’re out of stock on a product. Upon any price increases beyond $0.50 or any out of stock products for a order, we will immediately send out emails as well as phone the chef or buyer at least 1 day before order was scheduled for delivery. We will always do whatever we can to serve our accounts. Our fisheries are international with multiple vessels harvesting container loads a day. We will always be as solid on inventory and pricing as you’ll ever find. However, the oceans will always be the deciding factor.
Special Requests for Same Day Catches of Fin Fish are priced per lb, and are delivered H&G. If we show up with your Same Day Catch order in full or with no less than 10 lbs, the invoice is billed per lb delivered and adjusted on your following order or refunded within 3 business days for any difference. Our payment terms are C.O.D. (We accept Company Check, Cashiers Check, Money Order, or Major Credit Card!), and after 15 deliveries we’ll offer terms of Net 10-30 Days to those who qualify.
Scheduled orders to be delivered require anyone working with or for the restaurant or venue to be available to sign invoice and make payment. If we show up to a restaurant or venue for a scheduled order delivery and no one is there to receive said order, we’ll hold said order overnight and deliver the next day with a service reschedule fee in addition to outstanding invoice. If payment is not made but order is signed for, we’ll relinquish ownership of said order delivered and give one day grace to pay outstanding invoice, and then we’ll charge an additional 5% of the total order per day till final payment is made unless otherwise stated in writing. We guarantee 100% money back, that all of our top quality products delivered to your chef’s restaurant or venue meet all FDA Compliance’s regarding harvesting, processing, packaging, storage, and distribution. We distribute our FDA compliant fisheries seafood at protocol temperatures with recorders and compliance sheets that are available upon request. We relinquish ownership and responsibility for all seafood we deliver once the order is signed for. All product claims must be reported in writing via email within 24 hours of event. We carry a $4 Million General Liability policy and keep very tight records of our products from harvest to final distribution. We greatly appreciate doing fair honest business with you.